Returns & Exchanges
At OTTE Gear, we stand by the quality of our tactical apparel and offer a 30-day window for returns or exchanges on all items in original, unworn condition with tags attached. We want to ensure you have the right mission-ready gear for your specific needs.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Prepaid Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Package Your Gear
Place the items in their original packaging, attach the shipping label securely to the outside of the box, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Our team will inspect the returned gear within 5-7 business days of arrival; once cleared, your refund or exchange shipment will be processed immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing