Frequently Asked Questions
Everything you need to know about our high-performance tactical gear.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-7 business days via UPS or USPS. Expedited shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for items in new, unworn condition with original tags. Please use our online portal to initiate a return or exchange.
Are your products covered by a warranty?
Yes, OTTE Gear products are backed by a limited lifetime warranty against manufacturing defects in materials and workmanship.
How should I care for my technical outerwear?
To maintain performance, we recommend machine washing on a cold, gentle cycle with technical detergent and hang drying. Avoid fabric softeners and bleach.
Do you offer military or first responder discounts?
We are proud to support those who serve. Please verify your status through GovX at checkout to receive your exclusive discount code.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location.